| Published: March 17, 2020

Teams Working Remotely

To our customer-owners and friends,

During this evolving coronavirus pandemic, our priority remains to safely serve you. In following the Centers for Disease Control’s (CDC) guidance, we’re limiting our in-person interaction between our customers and employees for the next two weeks. Our branch offices will operate with limited staffing and the majority of our Horizon team will serve you from home offices.

Our team remains committed to helping you over the phone, via email or text and will send documents electronically or through the mail to you to continue business. As a reminder, you also can access your accounts and services without needing to visit a branch by using our digital banking platform, Digital Banking, or by calling us at 1-800-998-5557 for assistance. While our staff is dedicated to serving you, please afford us some extra patience in our response times. 

We understand these are stressful times for your families and businesses. Our member assistance program (MAP) offers support and resources to address personal or work-related challenges and concerns. It’s confidential and free. Help is available 24/7, 365 days at 800.633.3353.

While we’ve canceled our patronage parties in response to coronavirus prevention, your patronage checks will mail in early April. We hope the check’s arrival will be a bright spot in the coming days.

We’ll keep monitoring the situation and changing our approach as needed. You depend on us and we’ll continue to serve you.

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